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TRIGGERS
T-001
Candidate Follow up for BGV form submission
T-002
Client Mail in case candidate does not fill the BGV form
T-003
Insufficiency reminder to candidate
T-004
Insufficiency reminder to client
T-005
Case stopped notification to client and Ops team and vendor
T-006
Case addition notification to Ops (Consolidated)
T-007
Case allocation notification to vendor
T-008
Reject check notification to vendor with remarks
T-009
Discrepancy or attention required severity check closure reminder with remarks to client and Ops
T-010
Final Report Sharing to client
T-011
High ageing pending checks notification to vendor and Ops (7+ days from BGV form submit)
T-012
TAT Breached checks notification to Ops and Vendor
T-013
Insufficiency raised by Vendor or Checkwise (L2)
T-014
Cases closed by vendor and checkwise and pending for QC
T-015
BGV form submitted and pending for PreQC
T-016
If client or vendor has raised a ticket in Help and support option
T-017
Notification to client on the pending cases and their checks
T-018
Weekly notification to client on the Completed and Interim reports candidate wise
LOGIC
Decision
Delay
ACTIONS
IVR
Whatsapp
Email
Call
SMS
TERMINAL
End Workflow
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